--- title: "eNPS survey template for Slack" url: "https://simplepoll.rocks/templates/enps-survey/" description: "Run an anonymous eNPS survey in Slack: copy-paste /poll templates for the 0 to 10 question and the follow-up, and how to calculate the score." --- # eNPS survey for Slack When to use it: When you want one comparable number for how likely people are to recommend working here, tracked quarter to quarter. How often: Quarterly Employee Net Promoter Score asks one question: how likely are you to recommend this company as a place to work, on a scale from 0 to 10. The score is the share of promoters (9 or 10) minus the share of detractors (0 to 6), so it runs from -100 to +100. The number alone tells you little. The follow-up question, "why that score?", is where the useful answers are. Run both, anonymously, a few times a year. ## Example polls Paste any of these into the message box in Slack. ```text /poll "eNPS" "Anonymous. Two questions." anonymous show results to creator close after 7 days remind 1 day before closing --- "How likely are you to recommend working here to a friend?" "0" "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" limit 1 --- "What is the main reason for your score?" short text optional ``` The full eNPS survey. One 0 to 10 score, one optional reason, results private to you. *Premium: surveys (several questions), more than 5 options, closing automatically, reminders, results for the creator only.* ```text /poll "How likely are you to recommend working here to a friend?" "0" "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" anonymous limit 1 close after 7 days ``` The score on its own, if you collect the reasons another way. *Premium: more than 5 options, vote limits, closing automatically.* ```text /poll "What is one thing that would make this a better place to work?" short text :thumbsup: anonymous ``` A follow-up after you share the score. People upvote the suggestions they agree with. *Free.* ## How to word it Use the standard wording so your scores stay comparable over time: "How likely are you to recommend [company] as a place to work?" with options 0 to 10. Keep all eleven options. Grouping them into three buckets changes what people answer. Add one optional free-text follow-up: "What is the main reason for your score?" Make the whole survey `anonymous` and say so in the description. Add `limit 1` to the 0 to 10 question so everyone gives one score. Eleven options and `limit 1` are Premium features, and so is a multi-question survey. ## When to send it Quarterly is the usual rhythm. Monthly is too often for a question whose answer rarely changes that fast. Avoid the week of a reorg, layoffs or bonus news: you'll measure the news, not the company. Leave it open for a few days, `close after 7 days` (Premium), with a reminder before it closes. Post it in a channel everyone is in. ## How to calculate and use the score Export the results, then: eNPS = % of 9s and 10s minus % of 0s to 6s. 7s and 8s count toward the total but neither side. With 40 answers, 18 promoters and 10 detractors, the score is 45% minus 25%, so +20. Compare your score to your own last quarter, not to other companies. Then read the follow-up answers from detractors and passives and group them into themes. That list is your agenda. ## The mistake people make Showing results live. Early answers anchor later ones. Add `show results to creator` (Premium) so only you see the results, then share the score and the themes yourself. ## FAQ ### Why not a 1 to 5 scale? eNPS is defined on 0 to 10. A Simple Poll `scale` question is 1 to 5, so use eleven options with `limit 1` instead. ### Is the survey anonymous? With `anonymous`, nobody sees who answered what, including you. Answers to the score and the reason still stay together per person, so you can read the reasons behind low scores. ### How do I get the numbers out to calculate the score? On Premium, the poll's creator can export results as a CSV from the poll's settings. ### What's the difference between eNPS and NPS? NPS asks customers whether they'd recommend your product. eNPS asks employees whether they'd recommend the company as an employer. See [employee net promoter score](https://simplepoll.rocks/glossary/employee-net-promoter-score/). ## Used by - [Slack polls for HR and People teams](https://simplepoll.rocks/use-cases/hr-and-people-teams/) ## Related - [What is eNPS (employee Net Promoter Score)?](https://simplepoll.rocks/glossary/employee-net-promoter-score/): Employee Net Promoter Score (eNPS) asks employees how likely they are to recommend their company as a place to work, on a scale from 0 to 10. The score is the percentage of promoters (9 or 10) minus the percentage of detractors (0 to 6), so it runs from -100 to +100. - [What is Net Promoter Score (NPS)?](https://simplepoll.rocks/glossary/net-promoter-score/): Net Promoter Score (NPS) is a loyalty metric built on one question: how likely are you to recommend us to a friend or colleague, answered from 0 to 10. NPS is the percentage of promoters (9 or 10) minus the percentage of detractors (0 to 6), so it runs from -100 to +100. - [Weekly pulse survey for Slack](https://simplepoll.rocks/templates/weekly-pulse-survey/): When an annual engagement survey is too slow to catch problems and you want a light, regular read on how the team is doing. - [Gallup Q12-style engagement survey for Slack](https://simplepoll.rocks/templates/gallup-q12-survey/): When you want a structured engagement check covering the basics of a good job, without sending people to a separate survey tool. - [Slack polls for HR and People teams](https://simplepoll.rocks/use-cases/hr-and-people-teams/): People teams ask the whole company for input more than anyone else, which makes them the first to burn out a channel with surveys. The fix is a small, predictable calendar: a few polls with a clear job each, sent at the same rhythm, with results that go somewhere. ## Sources - [How do I export the results of a poll?](https://help.simplepoll.rocks/article/83-how-do-i-export-the-results-of-a-poll) - [How to create an anonymous poll in Slack](https://help.simplepoll.rocks/article/123-how-to-create-an-anonymous-poll-in-slack) --- Simple Poll is the #1 polls and surveys app for Slack. Add it to Slack: https://simplepoll.rocks/. Pricing: https://simplepoll.rocks/pricing/.