--- title: "How to run an eNPS survey in Slack (step by step)" url: "https://simplepoll.rocks/guides/how-to-run-an-enps-survey-in-slack/" description: "Run an anonymous eNPS survey in Slack from start to finish: post the 0 to 10 question, get answers, calculate the score and share what you will change." --- # How to run an eNPS survey in Slack To run an eNPS survey in Slack, post an anonymous Simple Poll survey with the question "How likely are you to recommend working here to a friend?", options 0 to 10 with one answer each, and an optional "why" question. Leave it open for about a week, export the answers, and calculate the score as the share of 9s and 10s minus the share of 0s to 6s. This guide covers the whole round: before, during and after. For the copy-paste survey on its own, see the [eNPS survey template](https://simplepoll.rocks/templates/enps-survey/); for the definition, see [what is eNPS](https://simplepoll.rocks/glossary/employee-net-promoter-score/). ## Steps 1. **Pick the date and tell people it is coming** Choose a quiet week, not the week of a reorg or bonus news. A day before, post a short note in the channel you will use: what the survey is, that it is anonymous, how long it takes, and when you will share the results. 2. **Post the survey in a channel everyone is in** Paste the full eNPS survey below after `/poll` in a channel the whole company or team is in, such as #general. It is one message with an **Open** button; people answer in a pop-up. 3. **Keep it anonymous and the score to one answer** The survey header has `anonymous`, so nobody, including you, sees who answered what. The score question has `limit 1`, so each person gives exactly one number. Both stay as written. 4. **Let it run for a week with one reminder** `close after 7 days` closes it for you, and `remind 1 day before closing` reposts it once for the people who missed it. Do not chase individuals: with anonymous answers you cannot tell who has answered anyway. 5. **Export and calculate** When it closes, open the poll's **Poll settings** and export the results to CSV (Premium, creator only). Count the 9s and 10s (promoters) and the 0s to 6s (detractors), divide each by the number of answers, and subtract. 6. **Share the score and one change** Within a week, post the score, the three most common reasons, and one thing you will change. Then put the next round in the calendar for three months later. ## Example polls Paste any of these into the message box in Slack. ```text /poll "eNPS" "Anonymous. Two questions." anonymous show results to creator close after 7 days remind 1 day before closing --- "How likely are you to recommend working here to a friend?" "0" "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" limit 1 --- "What is the main reason for your score?" short text optional ``` The full eNPS round. One score, one optional reason, results private to you until you share them (Premium). *Premium: surveys (several questions), more than 5 options, closing automatically, reminders, results for the creator only.* ```text /poll "On a scale from 0 to 10, how likely are you to recommend working here to a friend?" "0" "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" limit 1 anonymous close after 3 days ``` The score question alone, for a quick check between full rounds (Premium). *Premium: more than 5 options, vote limits, closing automatically.* ```text /poll "What is one thing that would make this a better place to work?" short text :thumbsup: anonymous ``` After you share the score, ask for suggestions and let people upvote them. *Free.* ## Who should see the results while it runs Nobody except you. If people see a wall of low scores early, later answers drift towards them. The full survey below uses `show results to creator` (Premium), so the results are yours until you choose to share them. ## Response rate matters more than the score A score from 30% of the team says more about who chose to answer than about the team. Aim for most people. What moves the response rate: a heads-up the day before, one reminder, a survey that takes under a minute, and a visible follow-up from the last round. If answers fall from round to round, people have stopped believing anything happens with them. ## Small teams need care Under about ten people, one person changes the score by ten points or more, and anonymity gets thin: a single detractor in a team of five is easy to guess. For small teams, report the reasons and the trend, not the exact number, and never speculate about who gave a low score. ## Reading the reasons The "why" answers are the useful part. Sort them into a few themes, such as workload, management, pay, growth and tools, and count each. Read detractors first, then passives: passives are the people closest to becoming promoters, and their reasons are often the easiest to fix. Pick one theme and say what you will try before the next round. ## FAQ ### What is a good eNPS? Anything above zero means more promoters than detractors. Compare your score with your own last round, measured the same way, rather than with other companies. ### How often should I run eNPS? Quarterly. The answer rarely changes faster, and asking monthly wears people out. Between rounds, use a [weekly pulse survey](https://simplepoll.rocks/templates/weekly-pulse-survey/) for faster signals. ### Can I make the eNPS survey recurring? Yes. Create it from the poll form (type `/poll` on its own), click **Schedule**, and set it to repeat. Recurring polls are Premium. See [recurring polls](https://simplepoll.rocks/guides/how-to-create-a-recurring-poll-in-slack/). ### Do I need Premium? Yes. Eleven options, a one-vote limit, a multi-question survey, closing and reminders are all Premium. Start a 14-day trial with `/simplepoll trial`, or see [pricing](https://simplepoll.rocks/pricing/). ### Why not use the 1 to 5 scale question? eNPS is defined on 0 to 10. A 1 to 5 rating can't be turned into an eNPS score, so use eleven options with `limit 1`. ## Related - [eNPS survey for Slack](https://simplepoll.rocks/templates/enps-survey/): When you want one comparable number for how likely people are to recommend working here, tracked quarter to quarter. - [What is eNPS (employee Net Promoter Score)?](https://simplepoll.rocks/glossary/employee-net-promoter-score/): Employee Net Promoter Score (eNPS) asks employees how likely they are to recommend their company as a place to work, on a scale from 0 to 10. The score is the percentage of promoters (9 or 10) minus the percentage of detractors (0 to 6), so it runs from -100 to +100. - [How to create a survey in Slack](https://simplepoll.rocks/guides/how-to-create-a-survey-in-slack/): To create a survey in Slack, type /poll and press Enter to open Simple Poll's form, add your first question, then click Add more questions for the rest, up to 20. Or type the whole survey as one /poll command with --- between the questions. It posts as one message; people click Open and answer in a pop-up without leaving Slack. - [How to create an anonymous poll in Slack](https://simplepoll.rocks/guides/how-to-create-an-anonymous-poll-in-slack/): To create an anonymous poll in Slack, type /poll "Your question" "Option 1" "Option 2" anonymous and press Enter. The word anonymous after the last quote hides who voted for what from everyone, including you as the creator. The poll still counts every vote and shows the totals, and it is free on every plan. - [Weekly pulse survey for Slack](https://simplepoll.rocks/templates/weekly-pulse-survey/): When an annual engagement survey is too slow to catch problems and you want a light, regular read on how the team is doing. - [Slack polls for HR and People teams](https://simplepoll.rocks/use-cases/hr-and-people-teams/): People teams ask the whole company for input more than anyone else, which makes them the first to burn out a channel with surveys. The fix is a small, predictable calendar: a few polls with a clear job each, sent at the same rhythm, with results that go somewhere. ## Sources - [Bain & Company: Measuring your Net Promoter Score](https://www.netpromotersystem.com/about/measuring-your-net-promoter-score/) - [How do I export the results of a poll?](https://help.simplepoll.rocks/article/83-how-do-i-export-the-results-of-a-poll) - [How to create an anonymous poll in Slack](https://help.simplepoll.rocks/article/123-how-to-create-an-anonymous-poll-in-slack) --- Simple Poll is the #1 polls and surveys app for Slack. Add it to Slack: https://simplepoll.rocks/. Pricing: https://simplepoll.rocks/pricing/.